Return and Shipping Policy

PURCHASE AND USE CONDITIONS WWW.CORTIJOCALONGE.ES

SERVICE AVAILABILITY

The articles offered through this website are only available for shipment to Spanish territory, except the Canary Islands, Ceuta and Melilla.

HOW TO PLACE AN ORDER

To place an order, you must follow the online purchase procedure and click “Place the order” and then “Card payment” to access the Redsys payment platform. Once the payment is completed, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). We will also inform you by email that the product is being shipped (the “Shipping Confirmation”).

TECHNICAL MEANS TO CORRECT ERRORS OR CANCEL ORDE

This web page offers the details of all the articles that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order.

If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service, on the phone 957 091 028 or at the email addressinfo@cortijocalonge.es, to correct the error.

PRODUCTS AVAILABILITY

All orders are subject to the availability of the products. If there are difficulties in the supply of products or if there are no items in stock once the order is placed, we will inform you as soon as possible, and we will refund any amount you have paid.

Shipping

Unless unforeseen or extraordinary circumstances occur, we will send you the order consisting of the product / s related in each order processed within the period indicated on the website according to the selected shipping method and, in any case, within a maximum period of 15 working days from the order confirmation date.

Orders will be sent to the delivery address that you have given us in your form, so it is important that you pay attention when filling in the delivery address information. We will not be held responsible in case the delivery address is incorrect or incomplete

SHIPPING RATES

* Parcel companies can modify the rates without prejudice to what is published on our website.

PROBLEMS IN DELIVERY

In the event that the period indicated in the Shipping section for the shipping method selected by you has elapsed without having received your order, you must bring this circumstance to our knowledge.

If it is impossible for us to make the delivery, the courier company will contact you again to agree on a new delivery date or will leave notice of the delivery attempt with the contact information of the courier company, to arrange said delivery or collection. In the event that at that time you wish to modify the address and / or the initially selected delivery method, the expenses that these modifications generate will be assumed in any case by you. We will return all those orders that, due to lack of response from the client, cannot be delivered within a period of fifteen calendar days from the moment the courier company makes the first attempt, since we will understand that you wish to withdraw from the contract and we will consider it resolved.

As a consequence of the termination of the contract, we will refund all payments received from you, including delivery costs without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract to be terminated. Please bear in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding return shipping costs.

PRICE AND PAYMENT

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due according to the shipping option you select, prior to the completion of the purchase process.

You can use Visa, Mastercard, Maestro, JCB, Union Pay, Discover cards as a means of payment.

By authorizing the payment, you are confirming that the credit card is yours or that you are the legitimate holder of the subscription voucher.

Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.

VALUE ADDED TAX AND BILLING

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT, with the delivery address It is in Spanish territory, except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.

RETURN POLICY

• Legal right to withdraw from the purchase: Right of withdrawal:

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify ALMACO DEL GUADALQUIVIR, at the address, Carretera C.H.G Palma del Rio – Lora del Río,
km 13.5 C.P. 14700, Palma del Río (Córdoba), by phone 957 091 028, through the contact form on the website, or through the email address info@cortijocalonge.es, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). To meet the withdrawal period, the written communication regarding the exercise by you of this right is sent before the corresponding period expires.

This right will not be applicable to products that have been transformed, as well as to unsealed products that for reasons of hygiene or health cannot be returned.

• Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs to the initial shipping address, without any undue delay and, in any case, no later than 14 calendar days of this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you indicate otherwise, expressly detailing the means of payment through which you want us to make the return.

Notwithstanding the foregoing, we may withhold the reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.

You must return to us, by courier / courier service contracted by you, deliver the products directly to our facilities, or request a return through our courier / courier, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.

Unless you return the goods directly to our facilities, you must bear the direct cost of returning the goods, which will be deducted from the total amount of the payment made by you, in the event of the removal of the goods by part of the courier / courier service contracted by us. In no case will we accept returns sent postage due.

In the event that you have placed an order consisting of more than one item and do not wish to return all the items in the order, we will refund only the amount of the items you wish to return, without the total or partial refund of the relative delivery costs. upon request. This is because the delivery costs to your home are fixed and are paid per order placed, being invariable depending on the number of garments or articles that make up the order

You will only be responsible for the decrease in the value of the goods resulting from a handling other than that necessary to establish the nature and characteristics of the goods.

• Common provisions

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them.

We will determine if the products are in the same condition in which they were sent to you. You will be responsible for any decrease in the value of the products that is the result of a manipulation of the same other than that necessary to establish their nature, their characteristics or their operation. Products that have been returned damaged, incomplete, deteriorated, used or dirty due to the customer’s fault will not be refunded and will be made available to the sender and forwarded postage due.

• Returns of non-conforming products

In cases where you consider that the product does not comply with the provisions of the contract, you must contact us immediately through our contact channels providing the product data as well as the damage it suffers, or by calling the number 957 091 028 where we will tell you how to proceed. In the case of problems with the packaging, you must notify the courier company at the time of receipt of the order.

The product can be returned directly to our facilities, or by handing it over to a courier that we will send to your home when you request collection.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the same (if applicable) is appropriate. The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate.

The amounts paid for those products that are returned due to a defect or non-conformity, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item. The return will be made in the same means of payment that was used to pay for the purchase. In any case, the rights recognized by current legislation remain safe.

GUARANTEE

If you contract as a consumer and user, we offer you guarantees on the products that we commercialize through this website, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same, which is manifest within the useful life of the product, as long as the declared storage and conservation conditions are met.

It is understood that the products are in accordance with the contract provided that

• conform to the description made by us and possess the qualities that we have presented on this web page,
• are suitable for the uses to which products of the same type are ordinarily intended, mainly being understood as food use
• present the usual quality and benefits of a product of the same type that are reasonably expected, complying with all applicable Spanish food legislation.

In this sense, if any of the products does not comply with the contract, you must inform us through any of the means of communication provided on our website.

The products we sell are of natural origin, so they can often present variability in terms of color and texture characteristics, which will not be considered defects. We only select the highest quality products, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

EVENTS BEYOND OUR CONTROL

We will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control (“Force Majeure”). The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:

1. Strikes, lockouts or other industrial action.
2. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
4. Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
5. Inability to use public or private telecommunication systems.
6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure Event.

APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and product purchase contracts through said website will be governed by Spanish legislation. Any controversy that arises or is related to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals. If you are contracting as a consumer, nothing in this clause will affect your rights as recognized by current legislation.

COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments, suggestions and queries through our contact channels available on our website, or through the postal address indicated.

In addition, we have official complaint forms available to consumers and users. You can request them by calling 957 091 028 or through our contact channels. Likewise, you can send your complaints and claims through our contact channels or email info@cortijocalonge.es, which will be attended by our customer service in the shortest possible time and, in any case, within the legally established period.

In this sense, if the acquisition between you and us has been carried out online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court dispute resolution with us in terms of consumption accessible through the Internet address http://ec.europa.eu/consumers/odr/

Last updated: 08/21/2020

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